Formula Lab’s No Small Print Limited Warranty

 

We believe in providing Warranty information in the most transparent manner in plain language. Please read carefully the following terms to understand what is covered, and what is not covered.

 

What is covered:

  • Formula Lab (FL) warrants to the original purchaser only that this product will be free from material and workmanship defects for one year from the original date of purchase on genuine products purchased from FL authorised resellers both online and retail.

  • Original date of purchase means:​

    • If purchased from a retailer: the date indicated on the receipt.

    • If purchased from a 3rd party online retailer such as amazon.com: the date you placed order on the retailer’s site, verified with their confirmation email.

  • Under the Warranty period, FL will, at its sole option, repair or replace the defective product with new or reconditioned parts or products certified by FL. Also, FL may opt to replace the defective unit with a different product of at least comparable quality and features should the original model/product be unavailable or unrepairable for any reason.

  • To validate the Warranty coverage, the purchaser must register here online within 14 days of purchase with complete details, and keep the original Warranty Card and receipt which must be available on request as proof of purchase.

  • Any rechargeable batteries contained in the product. However, owing to the consumable nature of rechargeable batteries their performance decreases with time, temperature, storage, charge cycles and usage, a decreased performance does NOT constitute a defect and will NOT be replaced under this Warranty.

 

What is NOT covered:

  • Products that are not genuine FL, and those which have been abused, modified, tempered by unauthorised parties, operated not according to instructions, normal wear and tear, an Act of God, and damaged in accidents.

  • Decreased rechargeable battery performance.

  • COMPLY™ ear tips.

  • Postage, packing, insurance, taxes (if any) and any transport costs if you need to send the defective unit back to FL or to an FL authorised distributor.

  • Owner(s) other than the original purchaser identified by his or her Warranty Registration. This Warranty is non-transferrable.

DISCLAIMERS

ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED TO THE EXTENT PERMITTED UNDER APPLICABLE LAWS, AND TO THE EXTEND NOT PERMITTED, ARE HEREBY LIMITED TO THE DURATION AND TERMS OF THIS WARRANTY.

FL ALSO HEREBY DISCLAIMS ALL LIABILITY FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES AS THE RESULT OF USING THIS PRODUCT.

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